PRIVACY POLICY – PROTECTION OF PERSONAL DATA

Our company takes the necessary measures in order to fully ensure your privacy and the security of your data, in full compliance with current European and national legislation. This Privacy Statement (hereinafter the Statement) applies to personal information held by our company, as described below. This statement sets out and explains what information we collect about you, how we will use that information, if and with whom we will share it, when we will share it and how we will ensure it remains private and secure. This Statement is still valid even if you cease to be a member of our company as well as in the event that your data has been entered in any other way into our information system. It should also be read together with the Terms of Use – Privacy Policy posted on the kayafas.gr website.

This Privacy Statement covers any relationship you have with us.

Purpose for which we collect the information

The main purpose of processing your personal data is to comply with the law, the operation of our company and its compliance with the regulatory framework. We also collect your data for the purposes of communicating with you, informing you about contests, offers, gifts, etc. promoted by our company, information about our news and actions, communication based on your free consent. Withdrawal of consent can be requested at any time, by submitting the relevant request by sending the relevant message on our website using the contact form as well as to the email: info@kayafas.gr.

What information we collect

Our company mainly collects information that you have provided to us (as required by law) such as personal information, e.g. name, gender, date and place of birth, AMKA, VAT number, contact details, e.g. postal address, e-mail address, landline and mobile phone numbers, identity card or passport details, nationality. Also, user login and registration data, e.g. authenticated login details for online applications as well as other information about you that you provide to us by completing forms or contacting us, whether in person or by telephone or email or online or otherwise (eg by proxy).

We also collect information from other sources or information that we have created, such as marketing and sales information, for example details of the services you receive and your preferences, cookies and similar technologies that we use to recognize you, to remember your preferences and customize the content we provide you.

In addition, we keep records of correspondence and other communications between us, including email, live chat, instant messages and social media communications.

Finally, we process information that we need to fulfill our regulatory obligations under the law, as amended and in force.

The use of your information

Our company will only use your information either when we have your consent or we have another legitimate reason for using it. Legitimate reason for using your information includes, but is not limited to, cases where:

it is necessary to pursue our legitimate interests,

it is necessary to process the information to provide a service or more generally to perform our contractual obligations with you,

it is necessary to process the information to comply with a legal obligation;

we consider that the use of your information as described is in the public interest, e.g. for the purpose of preventing or detecting criminal acts.

In addition, we use your data to:

  • investigating and resolving complaints;
  • ensuring the security and business continuity of our company,
  • risk management
  • improving products and services we provide or will create;
  • data analyzes to better understand your preferences and to recommend targeted services of our company by sending relevant information material (newsletters).

Recording of your actions or actions

We may record and hold conversations you have with us – including letters, emails, live chats or any other form of communication. We may use these logs to evaluate, analyze and improve our services, train our staff, manage risk or prevent and detect fraud and other criminal acts. We may also collect additional information about these communications, e.g. telephone numbers from which you call us and information about the devices or software you use if required. We are required by law to provide access to investigative, judicial or other competent authorities.

Marketing and market research

Any use of your personal information for Marketing and market research purposes will be with your prior consent. Your consent may be withdrawn at any time. We may use your information to enable us to provide you with information about our company’s products and services, and also products and services from our partners and other relevant third parties. We may send you marketing messages by post, email, telephone, text message or social media. You can change your mind about how you communicate with us about these messages or even choose to stop receiving them. To make this change, please send us a relevant message on our website using the contact form or email info@kayafas.gr.

Please note that if you ask us to stop sending you promotional messages, we may need a short period of time to update our systems and records to respond to your request, during which time you may continue to receive messages.

Who we may share your data with

In general, our company does not share the data it processes with third parties. However, we may share your information with others where we are required to do so by law or are required to provide you with products or services that you have requested.

We may also share your information where necessary in connection with filing regulatory compliance reports, legal action, or asserting or defending our company’s legal rights and interests.

We share your personal information with third parties when we have a legal and legitimate business reason to do so, e.g. to verify your identity, facilitate another company to provide you with the services you have requested, or assess your suitability for the products or services you have requested.

Finally we share your information when we have/have asked for your permission to share that information and you have agreed.

Purpose for which we may share your information with third parties

We may also share your information with third parties for other purposes such as with other partner companies and any subcontractors, agents or service providers who work for us or provide services to us. We may also share your information with government bodies and agencies, courts, our supervisory and regulatory bodies, our auditors and anyone else appointed or requested by our supervisory and regulatory bodies to conduct investigations or audits of our activities . Finally, we may share your information with other parties involved in disputes, including any disputed transactions.

Time for which we keep your data

CAIAFAS INDUSTRIAL TOOLS E.E. will not retain Subjects’ data beyond the time necessary to fulfill the purposes for which they were collected or as required by applicable law. In general, the period of time we keep your information is limited to three years, with the only exception being contact information for marketing purposes which is kept for a period of five years.

If required, we may retain your data for a longer period of time where this is required in order to comply with the regulatory framework.

Since we do not need to keep the information for this three-year period, we may destroy, delete or anonymize it immediately sooner.

The Security of your data

Our company has taken and implements a number of measures to keep your information safe and secure. These measures on a case-by-case basis include role-based access control as well as encryption or other forms of security. Our staff or third parties have been informed about our company’s personal data security policy and we require them to comply with it by protecting your personal data to the highest degree.

Your rights

We inform you that you have the right to:

  • Access to your data,
  • Correction of your data in case of inaccuracy,
  • Deleting your data in specific cases,
  • Restriction of the processing of your data,
  • Object to the processing of your data,
  • Withdrawal of Consent,
  • Transferring your data to another company,
  • Complaint to the Personal Data Protection Authority in the event of an accidental breach of your data.

Our company will respond to your above requests within one (1) month of their receipt, and exceptionally this deadline can be extended by two (2) more months if additional time is required.

Responsible

The administrator of the website is KAIAFAS INDUSTRIAL TOOLS E.E. We inform you that for any issue that concerns you regarding the security of your data, as well as if you want more information or you are not satisfied with the way your data is processed by our company, you can contact our company at the following phone number 210 4820700 as well as to the email: info@kayafas.gr Responsible for the protection of your data in our company has been appointed Mr. Desypris Evangelos.